1. Cancellation/Refund Policy
1.1 Cancellation Policy
You may cancel any MyndStories Spaces session or therapy appointment by contacting us at least 24 hours prior to the scheduled session/appointment. If you cancel within 24 hours of the scheduled session/appointment, you will not be entitled to any refund.
1.2 Refund Policy
(a) MyndStories Spaces Session/Therapy Appointment
If you cancel a MyndStories Spaces session or therapy appointment in accordance with our cancellation policy (as described in section 1.1 above), we will issue a refund to your original payment method within 14 business days.
(b) Third-Party Partner Website
If you click on a link to a third-party partner website and pay for services through that website, any refund or cancellation will be subject to the policies of that third-party partner website. We do not control or take responsibility for the refund or cancellation policies of any third-party partner website.
(c) Incomplete or Unsatisfactory Services
If you are dissatisfied with a service provided through MyndStories, please contact us at email@example.com within 24 hours of receiving the service. We will use commercially reasonable efforts to resolve your complaint, which may include offering a refund or providing a credit to your MyndStories account.
(d) Force Majeure
Notwithstanding anything to the contrary in this policy, MyndStories will not be liable or responsible for any failure or delay in the performance of its obligations hereunder caused by circumstances beyond its reasonable control, including without limitation, acts of God, war, terrorism, pandemics, or any other force majeure event.
We reserve the right to modify this Cancellation/Refund Policy at any time, effective upon posting on MyndStories. Your continued use of MyndStories following such modification will be deemed acceptance of such changes.